Privacy Policy

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Last Update on October 31st 2025

Higienika®

1. Introduction

This Privacy Policy explains how we process your personal data, regardless of how you interact with us. We want to be transparent about how your data is used. Therefore, this policy details the information we collect, the purpose of that processing, and your rights over that data. You can consult this document whenever you need to. As you use our services, we will also provide additional information about the use of your data, so that you fully understand the process.

1.1. What Do We Mean by "Platform"?

When we refer to our Platform, we are talking about any means you use to interact with us. This includes our official website, social media, and any interaction carried out with us digitally.

2. Who We Are

This Privacy Policy describes how Higienika (the "Website," "we," "us," or "our") collects, uses, and discloses your personal information when you visit us, use our services, or make a purchase on higienika.pt (the "Website") or otherwise communicate with us about the Website ("Services"). Higienika is a company specialized in waterproofing services, specialized cleaning, as well as the sanitization of sofas, rugs, mattresses, and chairs. For the purposes of this Privacy Policy, "the user," "you," and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we collect in accordance with this Privacy Policy. Please read this Privacy Policy carefully.

2.1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last updated" date, and take any other steps required by applicable law.

3. Data Protection

3.1. Why do we process your personal data?

In order for you to have the best experience contracting services with Higienika and to receive your cleaning services without incident, we require some information. The data we process varies depending on your interaction with us (contracting a service, browsing, registering, etc.). In general, the information we collect is:

3.1.1. Your Identification and Contact Data

This data is essential for creating your account, scheduling services, and communicating with us: your name, email, phone number, collection/service provision address, and basic information (such as the language and country from which you access us). What do we use it for? To confirm the booking, send notifications about the provision of the service, and contact you if we need to resolve any issues.

3.1.2. Transaction Data and Service History

This is the information necessary to complete the service contract: transaction details, order history, cancellations, and returns. What do we use it for? To process the payment and ensure that the cleaning services are performed at the correct address and under the correct conditions.

3.2. How do we collect your personal data?

3.2.1. Browsing Data and Preferences

While you explore our website, we collect information about how you interact with the website, such as your IP address, your location, and the pages you visit. If you subscribe to our newsletter, we also record your likes and interests. What do we use it for? To improve the website experience, personalize offers, and show you services that truly suit your needs!

3.2.2. Essential Information and Indirect Collection

Mandatory Fields: When booking a service, you will notice that some data is mandatory. This is crucial for us to fulfill our contract (such as scheduling and performing the service). If you choose not to provide them, unfortunately, it will not be possible to complete your booking.
Gifts: If someone uses Higienika to offer you a voucher or service, we may receive your name and address from a third party. In these cases, we process your data only for the purpose of delivering the gift/performing the service.
Cookies: We also automatically collect information while you browse, through the use of Cookies and similar technologies. This helps the website function better, remember bookings, and optimize the experience for your next visit. For more information, you should consult our Cookie Policy.

3.2.3. Information we obtain from third parties

In addition to the data you provide us directly, we may collect some information about you through partners and tools essential for Higienika's operation.

Website Platform: Companies that support our site and services. They help us keep the website running, secure, and operating smoothly.
Payment Processors: For your booking to be completed, our payment partners collect financial information (such as credit or debit card details and billing address) to securely process your payment. This is necessary to execute the service contract we have with you.
Browsing and Analytics Tools: When you visit our site, open our emails, or interact with our advertisements, we or third parties we work with (such as Google or Facebook) may automatically collect information. This is done using Cookies, web beacons, and other online tracking technologies.

3.3. What will we do with the collected information?

At Higienika, we only use your personal information for specific purposes. The main reason is to ensure that your service contracting experience is excellent, from the first click to the execution of the cleaning of your sofa, rug, or mattress.

3.3.1. Delivering Your Products and Services

We use your data to execute the service contract we enter into with you. This includes everything essential to process your payments, follow up on your bookings, ensure the correct provision of the service, and handle cancellations or complaints. We also use your data to maintain and manage your customer account and to send essential notifications about the status of your service.

3.3.2. Marketing and Advertising

We have a legitimate interest in selling our services and presenting the company's new offers. Therefore, we may use your information to send marketing communications and news by email or other messages. We also use it to display advertisements for products and services that are more relevant to you, adapting the advertising to your tastes, both on our site and on other platforms.

3.3.3. Security and Fraud Prevention

Your security is fundamental, and protecting the company and your data is a legitimate interest of ours. We use your information to detect, investigate, and take action against potentially fraudulent or malicious activities. If you have an account, remember that you are responsible for keeping your credentials secure; please do not share your username or password. If you suspect your account has been compromised, inform us immediately.

3.3.4. Communication and Continuous Improvement

So that we can offer an ever-better service, it is our legitimate interest to use your data to provide customer support and respond to your queries effectively. We also use this information to improve and optimize Higienika and all our services based on your experience and feedback.

3.4. How long will we keep your data?

Higienika retains your data only for the time necessary to fulfill the purpose for which it was collected. The retention period varies depending on your interaction with us:

3.4.1. Management of Your Account

If you have a registered account on the website, we will process your data as long as you maintain your status as a registered user. If you decide to delete your account, we will erase your registration data.

3.4.2. Bookings and Service Requests

We retain your data for the time necessary to manage your booking, including the period for possible cancellations or complaints (such as the service warranty period). For example, if you ask us to save your payment details for future purchases, we will keep that information until you decide to remove it.

3.4.3. Communications and Marketing

If you subscribe to our newsletter, we process your data until you cancel your subscription. For personalized advertising, we use your data until you change your cookie or device settings to revoke permission.

3.4.4. Customer Support

If you contact us, we will process your data for the time necessary to address your request or query and, afterward, for the time required by law.

3.4.5. After the Use Period

Even after the necessary period to fulfill the purpose (for example, after the service is performed), we may retain your data properly stored and protected for an additional period. This only happens so that we can comply with legal obligations or in case of the emergence of liabilities that require the consultation of this data. As soon as these legal deadlines end, your personal data will be securely deleted.

3.5. Is your data shared with third parties?

In order for us to fulfill all steps of your booking and keep the company operating, we need to share your personal data with partners and service providers. We guarantee that we do this securely and only to the extent strictly necessary to provide the service. We share your data with:

3.5.1. Essential Partners for Company Operation

Financial Institutions and Payment Processors: So that you can pay for your services and we can receive payment.
Fraud Prevention Companies: Entities that help us detect and prevent fraudulent activities, ensuring everyone's security.
Logistics and Scheduling Service Providers: Services that assist us in managing bookings and the travel of our team to your address.
Customer Support Providers: Services that help us answer your questions and provide the best support.
Analytics and Technology Service Providers: Companies that provide tools to analyze website performance, site speed, and improve your experience.
Agencies and Social Networks: Companies and platforms that help us with marketing and advertising, such as partner agencies or social networks, so you see relevant ads about Higienika.

3.6. What are your rights when you provide us with your data?

At Higienika, we have a firm commitment to respecting the confidentiality of your personal data and ensuring that you can exercise your rights without complications. You can exercise any of your rights free of charge. Simply send us an email to the contact address indicated in this Policy (info@higienika.pt), clearly stating the right you wish to exercise. If we need to confirm your identity, we may ask for a copy of an identification document.

3.6.1. Access and Rectification

You have the right to request access to a copy of the personal data we hold about you. If you are a registered user, you can also consult this information directly in your online account. You can also request the rectification of data that is incomplete, incorrect, or outdated. By providing us with your data, the User guarantees that it is authentic and accurate and undertakes to notify us of any change.

3.6.2. Control of Your Data (Erasure, Restriction, and Objection to Processing)

You can request that we erase your data, provided it is no longer necessary for the original purpose of collection or when the law no longer authorizes us to process it. In certain cases, you can ask us to restrict the processing of your personal data, which means the temporary suspension of processing or its preservation. Furthermore, if the processing of your data is based on our legitimate interest, the User has the right to object to this processing.

3.6.3. Portability and Consent

If the processing of your data is based on your consent or a contract (such as contracting a service), you have the right to request portability. This means you will receive the data you provided us in a format that allows its direct transfer to another entity. If you have given us your consent (for example, for the newsletter), you have the right to withdraw it at any time.

3.6.4. Personalized Advertising

If you do not want your information to be used to present personalized ads to you, you can exercise this right in several ways: by changing your preferences in your device or browser settings, or through the cookie settings of our website.

3.6.5. Your Right to Lodge a Complaint

We also inform you that you have the right to lodge a complaint with the data protection supervisory authority in Portugal. The competent authority is:

Comissão Nacional de Proteção de Dados (CNPD) Website: https://www.cnpd.pt/

3.7. Third-Party Data (Gifts and Booking for Third Parties)

At Higienika, we offer services that may involve third-party data, such as when you offer a voucher or booking to another person.

3.7.1. When You Provide Third-Party Data

If you provide us with personal data of third parties (such as the name and address of a friend who will receive a service), you confirm that you have informed that person about the purposes and the way we process their personal data.

3.7.2. When We Receive Your Data from Third Parties

If a friend or family member provides us with your data (for example, to send you a voucher), we will use this information only to manage the service in question (such as processing and executing the booking). The processing of this data will always be limited to the purposes we describe in this Privacy Policy.

3.8. User-Generated Content

Higienika loves to see your opinions and cleaning results! Our Services may allow you to post service reviews or other user-generated content (such as photos or comments). If you decide to submit any content to the public areas of our website, you should keep in mind that this content will be public and accessible to anyone. We do not control who can access the information you make available to third parties and we cannot guarantee that these people will respect your privacy or keep your information secure. Higienika is not responsible for the privacy, security, accuracy, or misuse of any information you disclose publicly. By sharing your content, you assume responsibility for this disclosure.

3.9. Third-Party Websites and Links

Higienika may contain links to other websites or platforms that are not managed by us. If you decide to follow one of these links, it is important for you to know that we are not responsible for the privacy or security of these third-party sites. We recommend that you read the respective privacy policies and the terms and conditions of these sites, as they operate independently of Higienika. Any information you share on social networks or in public spaces may also be seen by other users and, therefore, we cannot guarantee the security or control over this information outside of our website. By clicking on these links, the responsibility for your browsing and data passes to you.

3.10. Data of Minors

Our services are not intended for children. We do not intentionally collect any type of personal information from minors. If you are a parent or guardian of a minor who has provided us with personal data, please contact us via email at info@higienika.pt to request its deletion. As of the effective date of this Policy, we guarantee that we do not sell or share (as defined in applicable legislation) personal information of individuals under the age of 16.

3.11. International Users Higienika

operates from Portugal, but the Internet has no borders. By using our website, you should be aware that we may transfer, store, and process your personal information outside the country where you reside, including outside of Portugal and the European Union. Your data may also be processed by our employees, service providers, and partners located in other countries. When we transfer your personal information outside of Europe, we do so with complete security. We use recognized transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission. This ensures that, even outside of Portugal, your data maintains an adequate level of protection and is always secure with us.

4. Contact

If you have any questions about our privacy practices, about this Policy, or if you wish to exercise any of your rights, please contact us:

Email: info@higienika.pt

Who Processes Your Data?

For the purposes of applicable data protection legislation, and unless expressly stated otherwise in this Policy, Higienika is the Data Controller of your personal information.